A Test of Resolve

Less than a week after I resolved that I will be patient and calm and not fight for anything this year, I found myself engaging in several heated arguments with call center agents who were taking calls for Maynilad, our water supplier.

We haven’t had water since Sunday.  Without any justifiable reason, we still don’t have water until now despite several follow-ups with Maynilad through their hotline. To make things worse,  we are the only ones in our neighborhood without water and they couldn’t give any explanation for it.  So today, instead of calling their hotline and be further infuriated by call center agents who don’t seem to know what they’re talking about, I decided to call Maynilad directly to complain. Well actually, “to complain” doesn’t quite capture what I did. I was irate, threatening, and mean. I hate myself when  I’m like that– and believe me, I’m only like that when I’m provoked— but some people just leave you with no choice. The person who took my call gave me answers, and each time, the only thing he heard from me was, “That’s not acceptable.” Finally, upon my demands, he agreed to call someone from their technical department who said they will check within the day. I said “within the day” is still not acceptable, because  I  will not waste a working day waiting for them to check.

They came thirty minutes later. Actually, they came while I was in the middle of writing this. It turns out that someone closed the gate valve of our pipes which explains why the water couldn’t flow directly. It must be the laborers who painted our walls last week. So in the end, it was no biggie after all, Maynilad wasn’t to blame, and the matter was resolved in no time. But this, only after I violated my no-fighting rule for three days.  Sigh. This should teach me a lesson.

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About whathappensinbetween

It took me almost an hour to figure out what to write here so I guess that says a lot about me.
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